Last Updated: 21/07/2016
At Destiny Black, every order is prepared with care, attention to detail and complete discretion.
Your privacy is important.
All orders are shipped in plain, unbranded packaging with no references to the contents or the nature of my business visible on the outside.
Where possible, the sender information will also be discreet.
Orders are normally prepared and dispatched within 3–7 working days, unless otherwise stated.
Custom-made or personalised items may require additional preparation time. If this applies, you will be informed before your order is dispatched.
Orders delivered within the United Kingdom are sent using a suitable tracked or signed-for delivery service where appropriate.
Once your order has been dispatched, tracking information will be provided where available.
International shipping is available to selected destinations.
Delivery times will vary depending on the destination country, customs procedures and local postal services.
Customers are responsible for ensuring that the products they order may legally be imported into their country.
Any customs duties, taxes, import charges or other fees are the responsibility of the customer.
While every effort is made to dispatch orders promptly, I cannot accept responsibility for delays caused by:
Please ensure your delivery address is correct before placing your order.
I cannot accept responsibility for orders delayed, lost or returned due to incorrect or incomplete address details provided by the customer.
If an order is returned because of an incorrect address, additional postage costs may apply before it can be resent.
If your parcel appears to have been lost, please contact me as soon as possible.
I will work with the delivery company to investigate the matter before any replacement or refund is considered.
If your parcel arrives visibly damaged, please take photographs of:
Please contact me within 48 hours of delivery so your claim can be reviewed.
Every order is carefully checked before dispatch.
To help protect both customers and my business, I may keep photographs, packaging records and dispatch records before an order leaves my premises.
If you have any questions regarding your order or delivery, please contact me through the
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