Who can purchase from this website?

This website is strictly for adults aged 18 years or over. By using this website or placing an order, you confirm that you are at least 18 years old.

Is my order shipped discreetly?

Yes.

All orders are packaged in plain, unbranded packaging with no indication of the contents or the nature of my business.

Your privacy is always respected.

Do you ship internationally?

Yes.

I ship to selected countries worldwide.

Delivery times vary depending on your destination, customs procedures and local postal services.

Please note that any customs duties, taxes or import charges are the responsibility of the customer.

How long will my order take?

Orders are usually prepared and dispatched within 3–7 working days.

Delivery times will vary depending on your location.

Custom-made items may require additional preparation time.

Will I receive tracking information?

Where available, tracking information will be provided once your order has been dispatched.

Do you accept custom requests?

Yes.

Custom requests may be accepted at my sole discretion.

Please contact me before placing your order to discuss your requirements.

Can I cancel my order?

Custom-made items, personalised products, digital products, bookings and services cannot normally be cancelled once work or preparation has begun.

Please refer to my Refund Policy for further information.

Do you offer refunds?

Please refer to my Refund Policy for full details.

Refunds are considered only where required by applicable law or where a physical item is genuinely faulty or not as described.

Where a return is required, the item must be returned before any refund or replacement will be processed. Returned items will be inspected before a decision is made.

The returned item should be in the condition in which it was received, subject to the nature of the reported fault.

Return postage costs will be handled in accordance with applicable consumer law. If, following inspection, the item is found not to be faulty, not damaged or consistent with the claim made, I reserve the right to refuse a refund.

What payment methods do you accept?

Available payment methods will be displayed during checkout.

Accepted payment methods may change from time to time.

How do I book a session?

Visit the Book a Session page and follow the booking instructions.

Bookings are confirmed only after payment has been received.

Will our conversations remain private?

Yes.

Your privacy and discretion are extremely important.

Personal information is handled in accordance with my Privacy Policy.

Can I share or repost your photos or videos?

No.

All photographs, videos, graphics and written content on this website remain my intellectual property.

They may not be copied, reproduced, distributed, published or used without my prior written permission.

Are all products authentic?

Yes.

Unless clearly stated otherwise, all physical products are genuine items personally supplied by me.

Every order is carefully prepared, quality checked and packaged before dispatch.

What happens if my parcel arrives damaged?

Please contact me within 48 hours of delivery and provide photographs of:

• The outer packaging
• The shipping label
• The contents
• Any damage to the product

Each claim will be reviewed individually.

What if my parcel is lost?

If your parcel appears to have been lost, please contact me as soon as possible.

I will work with the delivery company to investigate before considering a replacement or refund where appropriate.

Can you refuse an order?

Yes.

I reserve the right to refuse or cancel any order, booking or service request at my sole discretion, including where I reasonably believe fraudulent activity, abusive behaviour or misuse of my services has occurred.

How can I contact you?

Please use the Contact page on this website.

I aim to respond to all enquiries as soon as reasonably possible.