Refund Policy

Last Updated: 21/07/2026

Thank you for choosing Destiny Black.

Please read this Refund Policy carefully before making a purchase.

No Refunds

All payments, tributes, gifts, digital products, personalised items, custom orders and services are final and non-refundable, except where required by applicable law.

Digital Products

Due to the nature of digital content, all digital products are non-refundable once they have been delivered, downloaded or access has been granted, except where required by law.

Personalised & Custom Orders

Personalised or custom-made products are created specifically for you and cannot be cancelled or refunded once preparation or production has begun, except where required by law.

Bookings & Sessions

Payments for bookings and sessions are non-refundable.

If you fail to attend a scheduled booking, arrive significantly late or cancel after payment has been made, no refund will be issued.

If I need to cancel or reschedule due to unforeseen circumstances, I will offer an alternative appointment or another appropriate solution.

Physical Products

Every order is carefully prepared, quality checked and securely packaged before dispatch.

If you believe your item has arrived damaged, faulty or incorrect, you must contact me within 48 hours of delivery and provide:

Clear photographs of the product.
Photographs of the packaging.
A detailed description of the issue.

All claims will be reviewed individually before a decision is made.

Refunds or replacements may be refused where there is reasonable evidence that:

The item has been used, worn, altered or damaged after delivery.
The item has been intentionally damaged.
The item has been tampered with after delivery.
The claim is false, misleading or fraudulent.
Insufficient evidence has been provided to support the claim.
The returned item is not in the same condition in which it was dispatched.

To help protect both you and my business, I may keep photographs, packaging records and dispatch records of orders before they are shipped.

Nothing in this policy affects your statutory rights under applicable consumer law.

Chargebacks

If you believe a payment has been taken in error, please contact me before initiating a chargeback with your payment provider so that the matter can be investigated.

I reserve the right to challenge chargebacks where there is evidence that the goods or services were supplied in accordance with the order or where a claim is believed to be fraudulent.

Fraud Prevention

I reserve the right to refuse future orders, cancel bookings or decline service where I reasonably believe fraudulent activity, chargeback abuse, false claims or misuse of this website has occurred.

Where appropriate, suspected fraudulent activity may be reported to the relevant payment provider or other appropriate authorities.